Consistent questions
Use the approved wording, scale, and branch rules across calls, including neutral handling of invalid or incomplete answers.
Post-service customer feedback
Turn recent customer experiences into structured feedback.
For CX and research teams that need short phone feedback after a defined service interaction. Sawtak follows your approved questions and routing, then returns attempt-level dispositions and respondent-level answers for review.
Start with high-level scope only. Please do not send respondent records or a confidential questionnaire yet.
What the pilot lets you inspect
Judge the call flow and the resulting rows.
Verbatim context
Keep the customer’s own words alongside structured ratings, resolution fields, and agreed feedback themes.
Reviewable funnel
See attempts, conversations, refusals, partials, failures, and validated completes so the result is auditable.
The workbook contains fictional records and demonstrates format only—not live campaign performance.
Best fit
One recent interaction with a clear feedback purpose.
- Post-service satisfaction or resolution feedback
- Short onboarding, membership, delivery, or course evaluation
- An authorized customer list tied to the defined interaction
- A CX or research reviewer who can approve the call and acceptance rules
Operating boundary
Feedback calls are not disguised selling.
The survey purpose, list authority, questions, disclosure, follow-up permission, calling window, recording decision, retention, and deletion scope are agreed before launch. Sensitive or regulated use cases need separate review and may not fit the pilot.
Only after a successful pilot
One defined paid starting point.
250client-accepted, validated completes
US$4 each = US$1,000 before applicable tax, for one standard short-survey scope.
Unanswered, failed, partial, duplicate, or rejected records are not billed as accepted completes.
Check your study's fitQuestions before a pilot
Can the call branch on a low score?
Yes. The approved flow can ask a different follow-up after a low or high rating, and the resulting branch is stored with the answer.
Is the pilot 100 completed surveys?
No. It covers up to 100 total outbound attempts. Attempts can end as no answer, refusal, partial, failure, or completion.
Can you request permission for follow-up?
An approved survey can capture whether follow-up is allowed and the preferred channel. A no-follow-up answer must remain no follow-up.
What happens after the pilot?
Your reviewer applies the three agreed pass/fail checks. Only a passing pilot and an explicit buyer decision move to the proposed 250-complete paid starter.
Does the pilot guarantee a response rate?
No. It is an attempts-based evaluation with no minimum-complete or response-rate promise.
How is customer data handled?
Customer records are not accepted until the purpose, list authority, permitted fields, access, processing path, retention, deletion, transfer, and incident contacts are documented.